Oak Knoll Winery Privacy Policy and Terms & Conditions

Legal Requirement

You must be 21 years of age or older, to order or receive alcoholic beverages from Oak Knoll Winery. Receipt of shipments containing alcoholic beverages requires the signature of an adult person 21 years of age or older who is not intoxicated. Wines purchased from Oak Knoll Winery are not for resale, and are for personal consumption only.

Credit Card Charges

Orders are by credit or debit card only. We accept Visa, MasterCard, Discover and American Express.

Web Visits

When you visit oakknollwinery.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Consumer Inquiries

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

Information Protection

All the payment information we collect is done so under SSL – a standard Internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we ship wines, directly or indirectly, to the following states: Alaska, Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Montana, Nevada, New York, New Mexico, North Carolina, North Dakota, New Hampshire, Ohio, Oregon, Rhode Island, Tennessee, Texas, Virginia, Washington, Wisconsin, Wyoming and Washington D.C.

Shipping Costs

UPS Ground is Oak Knoll Winery’s carrier of choice. UPS Ground provides ground shipping at current market rates. *Note – If the customer selects UPS Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.

Wine is a Perishable

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. We will do our best to contact you at the time of purchase. If you have chosen to have your wine shipped during extreme weather, you are responsible for damage caused by extreme weather conditions.

Refund Policy

We at Oak Knoll Winery are very proud of our wines. If the quality of your wine is not up to your expectations, please contact us at 800-625-5665 to arrange a refund or replacement.